CLAAS

How to deliver the best user experience to each customer?

Claas - Olaf Rehders

« The performance of our aftersales service is largely improved as each collaborator is now able to communicate with one single voice in so many different languages. »

Olaf Rehders, E-business Project Manager at CLAAS

The challenge

In its global business, CLAAS wants to offer a customer service in a language its clients understand and ensures they have a consistently excellent experience whatever their point of contact with the organization.

Para ofrecer el mejor servicio a cada cliente en el mundo, CLAAS necesitaba una solución adecuada para localizar de manera eficiente su comunicación y documentación en varios idiomas, garantizando al mismo tiempo la privacidad de los datos.

Beneficios

Benefits to use SYSTRAN

Multilingual communication with one voice

Real time translation

Protection of confidential information

Reduction in customer requests processing time

Integration into company IT system

Empowered aftersales team

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